Frequently Asked Questions
Everything you need to know about shopping at ToylandEU
What are your shipping rates and delivery times?
We offer standard shipping across the EU within 3-5 business days. Shipping is free on all orders over €50; otherwise, a flat rate of €4.95 applies.
Are your toys safety certified?
Absolutely. Every product in our store complies with the European Safety Standard (EN71) and carries the CE mark to ensure the highest safety for your children.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original, unopened packaging for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking link to monitor your package's journey in real-time.
Do you offer eco-friendly or sustainable toys?
Yes, we have a dedicated 'Eco-Friendly' collection featuring toys made from sustainable wood, organic cotton, and recycled plastics.